Refund & Return Policy

At Sharri Intimo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer returns within 15 days of delivery, subject to the conditions outlined below.

By placing an order on our website, you agree to this Refund Policy.

15-Day Return Policy

You may request a return within 15 days from the date your order is delivered.

To be eligible for a return:

The item must be unused, unworn, and unwashed.
The item must be in its original packaging with all tags attached.
The item must not show signs of wear, damage, or alteration.
You must provide proof of purchase (order number or receipt).

Non-Returnable Items

Due to hygiene and safety regulations, certain items may not be eligible for return, including:

Underwear or intimate items that have been opened, worn, or tried on.
Items marked as final sale or non-returnable at the time of purchase.
Gift cards (if applicable).

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return, please contact our customer support team within 15 days of delivery through our Contact page.

Please include:

Your full name
Order number
The item(s) you wish to return
Reason for return

Once your return request is approved, we will provide instructions on how and where to send your item.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.
Refunds are typically issued within 5–10 business days, depending on your payment provider.
Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you wish to exchange an item for a different size or product, please contact us within the 15-day return period.

Exchanges are subject to product availability. If the requested item is unavailable, a refund may be issued instead.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

Please provide photos of the item and packaging so we can resolve the issue promptly. In such cases, we will cover the return shipping costs and offer a replacement or full refund.

Late or Missing Refunds

If you have not received your refund:

First, check your bank account again.
Contact your credit card company or payment provider, as processing times may vary.
If the issue persists, please contact our support team.

Contact Information

If you have any questions regarding this Refund Policy, please contact us through the Contact page on our website. We are here to help and ensure your experience with Sharri Intimo is smooth and satisfactory.

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